FAQ

Tell me about your mailers?

How long will the mailer take to break down into worm food?

Depends upon the evironment but typically our mailers are certified to break down in home compost within 180 days and 90 days in commercial compost facility

What are they made from?

NOT Plastic.

They are made from PLA which is effectively a corn starch / vegetable based material - and PBAT - which is a composting bio-based co-polymer. Both are compostable and biodegradable.

 

Compostable vs biodegradable mailers?

The difference between biodegradable and compostable is significant to our environment.

In a nutshell, the biodegradable process means, given the right conditions and presence of microorganisms, fungi, or bacteria, the product will eventually break down into its basic components. With biodegradable mailers which are made from plastic, they will degrade into microplastics which can still have a negative impact on the environment.

Compostable products are all biodegradable, and because our mailers are biodegradable and compostable they will break down into natural substances as they are made from corn starch. In the right setting or composting facility, they will break down in a shorter amount of time, usually within 90 days, leaving a nutrient-rich organic material called humus, which creates a nutrient-rich soil. 

 

What is the shelf life of a compostable mailer?

Our mailers can be stored for up to 10 months in the correct conditions. It is best to store them in a cool, dark and dry environment.

What certifications do they have?

We are proud to offer mailers that have met multiple certifications. Please view below for the certifications pouchpacks mailers have achieved.

Australian Home Compostable certification AS5810Australian Industrial Compostable certification AS 4736Din Certo European Home compostable certification Din Certo European Industrial compostable certificationBPI Compostable - American Society for Testing and Materials Standard ASTM D6400 and/or D6868

What happens if the mailers go straight into landfill?

Where possible it is best to compost either at home or at an industrial compost facility. The good news is however, that even in landfill our mailers will compost and degrade. It will take longer though and (similar to food organic products) methane will be produced.

But most importantly they will not leave behind plastic / micro plastics that harm the environment and animal life, and will become worm food.

Payment

What payment methods do you accept?

We accept MasterCard, Visa, American Express and Discover, Apple pay and PayPal.

 

What is your refund and return policy?

If you find any defect with our products, contact us and send them back within 14 days of receiving them. Once we've confirmed the defected products we will refund you. 

For change-of-mind returns please contact us. Products will need to be returned in a re-saleable condition within 14 days of receiving them in order for a refund to be issued.

 

Ordering and delivery

How do I confirm my order?

An order confirmation is automatically sent to your email address once you've placed your order. If you haven’t received your order confirmation within 24 hours, please email us at info@pouchpacks.com.au in case there’s a problem with your order. Please remember to check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

How do I track my order?

In your order confirmation email an order number is included. To track your delivery please go to the Track your Order section on our website and input your tracking details for a status update on your delivery.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

Sadly we are unable to cancel your order once it has been placed.

What countries do you ship to?

We ship to most regions worldwide. 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered to. This will be calculated at checkout once products are added to the shopping cart and an address has been imputed prior to payment.